At Out Loud we treat others with respect and work to maintain positive relationships with children and their families. We have a zero-tolerance policy towards violence and aggression to ensure that all members of our team and community feel safe, secure and valued. Out Loud team members have the right to work and carry out their duties in an environment free from violence, threatening or abusive behaviour. All team members have the right to be treated with consideration, dignity, and respect.

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GUIDING PRINCIPLES

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We have a duty of care for all our team members, including team members who are working alone or out in the community.

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We believe that all correspondents and complainants have the right to be heard, understood, and respected. We also believe that our team members have the same rights.

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We value our team members, and we will not tolerate any form of violent, threatening or aggressive behaviour towards them.

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All our team members are required to treat each other with dignity and respect by acting in accordance with the values, outlined below:

• Fairness: we will act fairly, be transparent and treat people equally

• Respect: we will be respectful in all what we do

• Person-centred: we will put people at the heart of everything we do

• Integrity: we will be impartial and act to improve care for the clients we see

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We will encourage all team members to report accidents and incidents.

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We will address all incidents reported internally and where there is a serious threat or action, we will report the incident to the appropriate authorities.

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All team members have a responsibility for their own health and safety.

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As outlined in your child’s Service Agreement and our Welcome Pack, we ask that you agree to:

• keep us updated about any changes to your child’s NDIS Plan

• keep us updated about changes to therapy goals and priorities

• work cooperatively with us to ensure that services and supports delivered meet your child’s needs

• treat those involved in the delivery of the therapy supports with courtesy and respect

• provide a safe environment when supports are delivered in the home.