Out Loud aims to ensure that children and families are safeguarded by its incident management system, ensuring that incidents are acknowledged, responded to, well-managed and learned from. 

 

The specific objectives are that:

• the impact of any incident will be minimised

• families will be satisfied with the outcome of the management of incidents 

• team members involved in incidents will be aware and accepting of the outcome

• there will be minimal recurrence of incidents 

• the Director will be aware of incidents and the actions taken to manage them

• Out Loud will demonstrate continuous improvement in incident management.

 

Policy

Out Loud has an Incident Management System which complies with the National Disability Insurance Scheme (Incident Management and Reportable Incidents) Rules 2018, and will promote the health, safety, welfare, and wellbeing of its clients and meet its professional and legal responsibilities by ensuring any incidents are appropriately:

• identified and recorded

• assessed to determine corrective and/or harm minimisation strategies

• investigated where necessary

• followed up in a timely manner and to ensure satisfactory outcomes are achieved

• considered against legislative/funding body requirements (including the NDIS Quality and Safeguards Commission: Incident Management Systems) and reported as required

• shared where appropriate to assist with quality improvement.

 

Reportable Incidents

“Reportable incidents are serious incidents or alleged incidents which result in harm to an NDIS participant and occur in connection with NDIS supports and services. Specific types of reportable incidents include:

• the death of a person with disability

• serious injury of a person with disability

• abuse or neglect of a person with disability

• unlawful sexual or physical contact with, or assault of, a person with disability (excluding, in the case of unlawful physical assault, contact with, and impact on, the person that is negligible)

• sexual misconduct committed against, or in the presence of, a person with disability, including grooming of the person for sexual activity

• the use of a restrictive practice in relation to a person with disability, other than where the use is in accordance with an authorisation (however described) of a State or Territory in relation to the person or a behaviour support plan for the person.”

 

NDIS Commission Incident Management Systems: Detailed Guidance for Registered NDIS Providers June 2019, p4

 

In these cases, the Director will notify the NDIS Quality and Safeguards Commission - Reportable Incidents Team. 

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Investigations

If required, an incident investigation will be conducted to explore in more detail why an incident occurred and if any steps are required to prevent it from occurring again. 

 

If police are involved in the incident, no internal investigation will commence until the police investigation is complete. 

 

Out Loud will advise families involved in an incident of the outcome of any internal investigation.