Out Loud, both as an organisation and a team of individuals, can grow and learn from feedback. Out Loud believes that families and children have the right to offer feedback, and positive change and stronger relationships can result from a complaint.

 

Families are encouraged to provide feedback by:

• placing a slip in our Feedback box in reception

• speaking with their therapist

• emailing info@outlouddevelopment.com to be directed to Out Loud’s Operations Manager or Director

• calling Out Loud’s Customer Support Team on 0421 729 625 to request a feedback form or provide details over the phone. 

 

Further information about how to make a complaint appears in the Service Agreement of NDIS-funded clients. 

 

Any complaint received is treated with confidentiality and attended to promptly.  An authorised officer will contact a family who has lodged a complaint, to discuss further, and will keep the family informed of actions taken as a result of the feedback.